C77D7F16-67A9-41E3-B6B4-D83FBA 24 Trainer, Coordinator Houston False negotiable Full Time true True True My ideal job is to use my skill set to align employees, both new and experienced, with the vision and values of the company in new and exciting ways. I want to continue to use my non-traditional background of theater, circus and improv to create WOW moments for employees and customers alike. Proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint, LMS, Carelink and Lawson. Onboarding Coordinator, March 2007 to January 2010 Norton Healthcare, Human Resources, Louisville, KY Redesigned, developed and presented new employee orientation and retention efforts using best practices and a variety of adult learning and motivation techniques to welcome over 2,000 new hires annually. Results: Positively impacted new employee on-boarding experience--“Great insight, made me feel as if I was a welcomed member of the team,” (evaluation, Jan. 5, 2009) Partnered with IT to electronically present necessary documentation for new hire onboarding process. Co-led initiative to create an electronic I-9 process. Results: reduced physical paperwork by 66%, reduced processing time, faster turnaround for new hires to get “plugged in”. Compliance Training. Effectively introduced HIPAA concepts: confidentiality and information access--to new employees using role playing techniques. Results: replaced canned video with interactive dynamic presentation. Oversaw change from three bi-weekly decentralized day-one orientations managed by 6 FTE's to a single weekly centralized day-one orientation coordinated by 1 FTE. Results: reduction of FTE's, continuity of message and better use of company resources. Team member assisted in redesign of 30, 60, 90 day new hire surveys. Created electronic application, refocused overall content questions to align with company's mission and values. Results: automated process alerts management and HR when an employee falls below expectations, strategic questions give survey meaning. Diversity Training. Facilitated a 4 hour mandatory Diversity workshop for employees. Overall Results: increase in morale and communication: 6% reduction in turnover rates over a 2 year period placed Norton in the top 10th percentile regionally. Registrar, April 2005 to March 2007 Norton Healthcare, Louisville Oncology, Louisville, KY Presented performance modules to reduce environmental stress and increase patient and employee morale. Results: increase in patient satisfaction scores. Local newspaper article highlighted on-going work Cengel, K. (2006, December 27). Waiting to be seen was never like this. The Courier-Journal, pp. B1-2. Prepared patient information and medical records for physicians. Authorized insurance information and eligibility. Supervisor, February 2000 to February 2005 Big Apple Circus, Miami Children’s Hospital, Miami, FL Coordinated all phases of staffing, artistic leadership, evaluations, safety and administrative responsibilities Developed appropriate entertainment for the bedsides of acutely & chronically ill children Selected to participate in an International Exchange Program, Le Rire Medecin, spending three weeks in France working with performers in hospitals, 2002 Public Relations Representative/Trainer, November 1995 to December 1999 Ringling Brothers and Barnum & Bailey Circus, Vienna, VA Performed in approximately 1,800 shows in 90 different cities during each 2-year tour. Audience size 5,000-18,000 Served as public relations representati Barry University John Lynch (502) 681-7111 johndyer27@yahoo.com 16010 Salton Point Drive Friendswood TX 77546 False 2/9/2010 2:00:00 PM 2/9/2011 2:00:00 PM 0 1