Experience:

Onboarding Coordinator, March 2007 to January 2010

Norton Healthcare, Human Resources, Louisville, KY

Redesigned, developed and presented new employee orientation and retention efforts using best practices and a variety of adult learning and motivation techniques to welcome over 2,000 new hires annually. Results: Positively impacted new employee on-boarding experience--“Great insight, made me feel as if I was a welcomed member of the team,” (evaluation, Jan. 5, 2009)

Partnered with IT to electronically present necessary documentation for new hire onboarding process. Co-led initiative to create an electronic I-9 process. Results: reduced physical paperwork by 66%, reduced processing time, faster turnaround for new hires to get “plugged in”.

Compliance Training. Effectively introduced HIPAA concepts: confidentiality and information access--to new employees using role playing techniques. Results: replaced canned video with interactive dynamic presentation.

Oversaw change from three bi-weekly decentralized day-one orientations managed by 6 FTE's to a single weekly centralized day-one orientation coordinated by 1 FTE. Results: reduction of FTE's, continuity of message and better use of company resources.

Team member assisted in redesign of 30, 60, 90 day new hire surveys. Created electronic application, refocused overall content questions to align with company's mission and values. Results: automated process alerts management and HR when an employee falls below expectations, strategic questions give survey meaning.

Diversity Training. Facilitated a 4 hour mandatory Diversity workshop for employees.

Overall Results: increase in morale and communication: 6% reduction in turnover rates over a 2 year period placed Norton in the top 10^th percentile regionally.

Registrar, April 2005 to March 2007

Norton Healthcare, Louisville Oncology, Louisville, KY

Presented performance modules to reduce environmental stress and increase patient and employee morale. Results: increase in patient satisfaction scores. Local newspaper article highlighted on-going work Cengel, K. (2006, December 27). Waiting to be seen was never like this. The Courier-Journal, pp. B1-2.

Prepared patient information and medical records for physicians. Authorized insurance information and eligibility.

Supervisor, February 2000 to February 2005

Big Apple Circus, Miami Children’s Hospital, Miami, FL

Coordinated all phases of staffing, artistic leadership, evaluations, safety and administrative responsibilities

Developed appropriate entertainment for the bedsides of acutely & chronically ill children

Selected to participate in an International Exchange Program, Le Rire Medecin, spending three weeks in France working with performers in hospitals, 2002

Public Relations Representative/Trainer, November 1995 to December 1999

Ringling Brothers and Barnum & Bailey Circus, Vienna, VA

Performed in approximately 1,800 shows in 90 different cities during each 2-year tour. Audience size 5,000-18,000

Served as public relations representati